Please use one of these three methods to reach out to the BC Tech Department to request assistance. Whatever method you chose, please provide us with a phone number where we can reach you.

  1. BC Staff – Enter a Helpdesk Ticket – Go to the Google Waffle, scroll to the bottom, and select ServiceNow. See the 20-second video below that demonstrates this process.
  2. Send an email to
    Make sure to describe your issue or request in detail.
  3. Call 518-478-0296 and leave a detailed message if no one answers.

We have the ability to remotely connect to your computer, so even if you just need assistance with how to use software, we can connect with you and do a remote teaching session. Feel free to reach out to Shannon or one of the Tech Coaches to set up a remote instructional tech support session.

If you have computer hardware issues, we have a make-shift Helpdesk in the HS cafeteria, right inside the exterior doors. Please call or email if you plan to stop by so we can make sure we have someone present to help you.

BC Staff – How to Enter a Helpdesk Ticket:

The Bethlehem Central Technology Department maintains and troubleshoots the district’s extensive computer network, information systems and equipment and assists teachers and staff with technology needs.

Please review the following closely before using the BCSD network or equipment:

Ed Law 2D 

The Bethlehem Central School District is committed to protecting student data in accordance with state and federal laws and regulations.

For more information, contact Erin Sheevers, Data Protection Officer, at

Smart Schools Investment Plan

The Smart Schools Bond Act (SSBA) was approved by New York State voters in 2014 and authorized the issuance of $2 billion of general obligation bonds to finance improved educational technology and infrastructure to improve learning and opportunity for students throughout the State. The SSBA allocation for Bethlehem Central School District is $2,039,178.

The SSBA requires that a district submits a Smart Schools Investment Plan before any funds may be made available for the program.

Technology Plan

View the BCSD Instructional Technology Plan for 2018-21 [PDF]. 

Technology Tools

Student Help Desk

The BCHS Student Help Desk is a novel student intern program launched by the district’s Technology Department that has nearly 20 students trained to assist staff and students with technology issues of all sorts. The innovative program taps students’ native technology know-how while providing them with real life work experience and professional mentoring.

Visit the Student Help Desk’s webpage.

Password Reset

Use this link to change your network password. This password is used for logging on to district PCs, Macs; also, Aspen, Clever, and the Virtual Desktop environment.

*Please note that resetting your network password will also reset your Google password, as well.

Meet the Technology Staff

technology staff members posing for a picture

(Pictured right to left)

  • Andrew White
    Network and Systems Technician
  • Maura O’Brien
    Technology Procurement and Support Specialist
  • Bruce Turek
    Data/Web Architect
  • Emily Corcione-Partak
    SESS Network and Systems Technician
  • Josh Wickert
    Help Desk Technician
  • Gary Halbedel
    Senior Network and Systems Technician
  • Erin Sheevers
    Chief Technology Officer
  • Navaar Johnson
    Senior Network and Systems Technician

Not Pictured:

  • Stephanie Berlind
    Instructional Technology Specialist
  • Mike Nageotte
    Network and Systems Technician
  • Emily Ketchum
    Help Desk Technician
  • Devin Feathers
    Help Desk Technician