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Please use one of these three methods to reach out to the BC Tech Department to request assistance. Whatever method you chose, please provide us with a phone number where we can reach you.

  1. BC Staff – Enter a Helpdesk Ticket – Go to the Google Waffle, scroll to the bottom, and select ServiceNow. See the 20-second video below that demonstrates this process.
  2. Send an email to
    Make sure to describe your issue or request in detail.
  3. Call 518-478-0296 and leave a detailed message if no one answers.
We have the ability to remotely connect to your computer, so even if you just need assistance with how to use software, we can connect with you and do a remote teaching session.  Feel free to reach out to Shannon or one of the Tech Coaches to set up a remote instructional tech support session.
If you have computer hardware issues, we have a make-shift Helpdesk in the HS cafeteria, right inside the exterior doors.  Please call or email if you plan to stop by so we can make sure we have someone present to help you.
BC Staff – How to Enter a Helpdesk Ticket:

The Bethlehem Central Technology Department maintains and troubleshoots the district’s extensive computer network, information systems and equipment and assists teachers and staff with technology needs.

Please review the following closely before using the BCSD network or equipment:

Virtual Desktop

Bethlehem Central School District has implemented a VDI service or Virtual Desktop Infrastructure. VDI desktops will allow all faculty and students the ability to access required applications on all machines. More importantly, students will have the ability to work offsite at no additional cost.

To use our VDI service you can access it in two ways, by downloading the VMware Horizon Client or via HTML access.  HTML access is NOT recommended for resource intensive applications, ie: Autocad

Classroom by Lightspeed Systems

Classroom from Lightspeed Systems helps teachers manage students’ devices with ease. Teachers will be able to continuously monitor student Chromebook activity as it happens and pinpoint students who are off-task or falling behind.

ServiceNow Help Desk

Bethlehem Central School District is rolling out a new IT Ticketing system called ServiceNow. ServiceNow will be replacing the BETS (Bethlehem Educational Technology Services) Help Desk System. See the links below for more information about how to use and access ServiceNow.

Email Correspondence

When you enter a ServiceNow ticket, you will get an email notification.  You can then respond directly to the email message and the information you put in the response will be added to the ticket and our Helpdesk Technicians will be notified.

Student Helpdesk

The BCHS Student Help Desk is a novel student intern program launched by the district’s Technology Department that has nearly 20 students trained to assist staff and students with technology issues of all sorts. The innovative program taps students’ native technology know-how while providing them with real life work experience and professional mentoring.

Password Change

Use this link to change your network password. This password is used for logging on to district PCs, Macs; also, Aspen, Clever, and the Virtual Desktop environment.

*Please note that resetting your network password will also reset your Google password, as well.

Please make sure your new password meets the following criteria:

  • It must not contain the user’s account name (or any part of the user’s full name that exceeds two consecutive characters)
  • It must not re-use your prior BC network password
  • It must not contain spaces, or non-English characters
  • It must be between eight and sixteen characters in length
  • It must contain characters from three of the following four categories:
    • Uppercase characters (A through Z)
    • Lowercase characters (a through z)
    • Numbers (0 through 9)
    • Non-alphabetic characters (for example, !, $, #, %)

App/Extension Request Form

If you would like to request a Chrome extension, Web app, iPad, or Android app be added to the web store, please click the applicable link below and fill out the form:

  • Faculty should fill out the form and click submit. Click the following link to access the form:

Technology Auctions

From time to time, the Bethlehem Central Technology Office will auction off equipment that is no longer of use to the district, but may be of use to you! Check out for any auctions that we currently are offering.

Smart Schools Bond Act

The Smart Schools Bond Act (SSBA) was approved by New York State voters in 2014 and authorized the issuance of $2 billion of general obligation bonds to finance improved educational technology and infrastructure to improve learning and opportunity for students throughout the State. The SSBA allocation for Bethlehem Central School District is $2,039,178.

The SSBA requires that a district submits a Smart Schools Investment Plan before any funds may be made available for the program.

Community members can send their comments on the BC SMART Schools Investment Plan to: Ray Nardelli, Director of Information Technology, 700 Delaware Avenue, Delmar, NY 12054, or by emailing them to

Technology Plan